Payment & Ordering Methods Credit Cards: Visa and MasterCard. Please use our web site for ordering or: Mail Orders: Please include check or money order and mail your order to: Basic Brilliance PO Box 1719 Port Townsend WA 98368-0160 Personal Checks may delay order up to two weeks. FAX Orders to: 360-385-4041      Delivery For color consistency, we custom dye each order. Orders are usually shipped within 7-10 business day provided the item/s ordered are in stock. We make every effort to identify on the web site items that are currently backordered to us.      Backorders Your shipment of in-stock items will include an invoice showing the backordered item which will be shipped as soon as possible. If you request, we will cancel your backorder. Credit card orders will not be charged for backordered items until they are shipped. You will not be charged additonal shipping when backordered items are sent.				Returns & Exchanges      Returns are accepted within 30 days. When returning merchandise for refund or exchange, please include a copy of your invoice. Please mark or highlight the items you are returning. If you are returning items for exchange, please indicate the style, size and color of the items you would like in exchange. Delivery confirmation is recommended when returning merchandise. Liability We cannot and do not warrantee or guarantee that any product we sell will produce a result that meets your expectations. Therefore, like most companies, we have to limit our liability to a replacement or refund for a defective item so it's best to test the suitability of a product before using it extensively or buying large quantities. We cannot take financial responsibility for time or other materials. Legal Information All information and graphics appearing on these pages is copyright protected by either the manufacturer of the goods displayed or by BasicBrilliance.com. All rights reserved. If you need support with any aspect of this site, our products, or your order, please use one of the methods below to contact us. Support Methods E-Mail: Info@BasicBrilliance.com Toll Free: 800-409-3835 Phone: 360-385-3835 Mail: Basic Brilliance PO Box 1719 Port Townsend, WA 98368