If you are not happy with a product for any reason, please return it to us within 30 days in unused condition.

• We will either replace the item, credit your account, or refund your purchase price.
• Sorry, we cannot refund shipping and handling charges.
  
• If we made a mistake with your order, we will send you a postage paid envelope for the return of the damaged or incorrect item along with the correct item.
• For credit card returns you will see a credit on your credit card statement.
• To expedite your return or exchange, please include your name, address, phone number, email address, order number, and a brief explanation of the problem.

Send Returns to:

BASIC BRILLIANCE

PO BOX 1719

PORT TOWNSEND WA 98368-0160

Please allow up to 30 days for credit to appear on your credit card billing statement.