Customer Service

• Credit Cards: Visa and MasterCard.
• e-Gift Cards
• Mail Orders: Please include check or money order and mail your order to:
  Basic Brilliance
  PO Box 1719
  Port Townsend WA 98368-0160
  (Personal Checks may delay order up to two weeks.)

   Delivery

• For color consistency, we custom dye each order.
  
• In-stock items are shipped within 7 business days.
  We make every effort to identify on the web site items that are currently out-of-stock.
• Most orders ship via USPS Priority Mail.
  Packages under 13 ozs. ship via USPS First Class.
  Packages over 5 lbs may ship USPS Parcel Post.
• We ship orders to addresses within the United States (including Guam, Puerto Rico,
  the U.S. Virgin Islands, and APO/FPO addresses).
  
• Lost or Stolen Packages - Basic Brilliance is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Basic Brilliance will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
  
  
• Sales Tax: Because Basic Brilliance is located in Washington State, orders delivered within Washington State will require that 9% sales tax be added to the total order.



• SHIPPING & HANDLING RATES:
  
  

  0-$25:	$4.95
  $25.01-$50:	$6.95
  $50.01-$75:	$8.95
  $75.01-$99.99:	$10.95
  Over $100:	FREE

     Backorders

• Your shipment of in-stock items will include an invoice showing the backordered item which
  will be shipped as soon as possible. If you request, we will cancel your backorder.
• Credit card orders will not be charged for backordered items until they are shipped.
• You will not be charged additonal shipping when backordered items are sent.

     Returns & Exchanges

• Returns are accepted within 30 days.
  When returning merchandise for refund or exchange, please include a copy of your invoice, marking or highlighting the items you are returning.
  If you are returning items for exchange, please indicate the style, size and color of the items you would like in exchange.
  Ship to:
  Basic Brilliance
  1343 Q Street
  Port Townsend WA 98368
  
  Delivery confirmation is recommended when returning merchandise.

      Guarantee

• If you're unhappy with a product for any reason, just send it back to us within 30 days and we'll
  refund the purchase price or replace the item.

The Basic Brilliance mission has always been to provide quality, style, comfort, durability and value in American made, 100% cotton apparel for babies and children.

After years of selling our products via our retail store and a print catalog we launched the Basic Brilliance web site in 1999.

No frills, no prints, no fuss, just easy-care and easy going styles that kids love to wear every day and offered at the best possible prices.

We garment-dye colors to-order to insure color consistency. We use low-impact fiber-reactive dyes. Fiber-reactive dyes are a synthetic dye that chemically bonds directly to the clothing fiber molecules. They were first used commercially in 1956. The fixation or absorption rate of low-impact dyes is at least 70%, creating less waste water runoff and therefore a lower impact on the environment. Recent advances have created fiber-reactive dyes with colors that are brighter and richer, and they provide excellent colorfast properties. They contain no heavy metals or other known toxic substances, and they meet all European Union criteria for being an eco-friendly pigment.

We are located in the beautiful Victorian seaport of Port Townsend on the Olympic Peninsula in Washington State.

Info@basicbrilliance.com